30. Juli 2015 | News, Views & Markets

Lenzing is intensifying its technical customer service in Asia

Lenzing is announcing the opening of their newest customer service center in Hong Kong this week. The new center is strengthening Lenzing’s customer service in North Asia.

Global service with expertise
Lenzing is known for its world-wide customer service for textile- and nonwovens. A network team of nearly 100 Lenzing technicians offer customers a world-wide service in processing Lenzing fibers. Furthermore Lenzing provides in all stages of the textile and nonwovens industry with its experts special processing know-how in spinning, knitting, weaving and finishing to their global customer base. With the opening of the Hong Kong lab, Lenzing is strengthening the North Asia region. It will be one of the biggest centers amongst the other 10 existing customer service sites.

The official opening celebration will be held by Lenzing Chief Commercial Officer Robert van de Kerkhoff and the Technical Customer Service Director Albert Leitner. "The technical team is committed to service. With their special know-how they create value for our customers, which enable our customers to offer best in class products out of our fibers TENCEL and Lenzing Modal to global consumers", explains Robert van de Kerkhoff.

State-of-the-art equipment
"In Hong Kong we invested in the best equipment available on the market", explains Albert Leitner, Technical Customer Service Director. "Hong Kong is the ideal place for this center to serve our Asian customers efficiently", says Leitner. Main tasks of the new Lenzing customer service center are technical consulting, training and education through workshops and in-house trainings, product and process development, quality management and fabric certification for the fiber brand license program of Lenzing.
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